Terms of Service
The terms that apply when you shop with Botanve.
1Orders & pricing
All prices are shown in AED and are inclusive of applicable taxes unless stated otherwise. Delivery fees are calculated at checkout based on your Emirate and order contents. We reserve the right to correct pricing errors and cancel affected orders with a full refund.
2Returns and non-returnable items
Unused items in original, undamaged packaging may be returned within 7 days of delivery in accordance with our Returns & Refunds Policy. Air conditioning units and refrigerant gases are non-returnable and non-exchangeable once dispatched, in line with UAE refrigerant-handling regulations and manufacturer sealed-unit policy. Please verify model, capacity and refrigerant type before placing an order.
3Payment
Payment is processed at the time of order via Stripe (card) or Tamara (installments). Orders are only confirmed once payment is successfully completed.
4Product information
We make every effort to ensure product descriptions and specifications are accurate. Actual product packaging or specifications may vary slightly from images shown due to manufacturer updates.
5Limitation of liability
Botanve FZC LLC is not liable for indirect or consequential damages arising from product use, including improper installation by unauthorized third parties. Any applicable warranty terms are described in our Warranty policy.
6Contact
Questions about these terms? Email info@botanve.co or WhatsApp +971 50 814 6571.
