Shipping Policy
How and when your order arrives, across all 7 Emirates.
Air Conditioners
Split, ducted and cassette AC units are larger, heavier items handled via a dedicated delivery run — please allow 1–2 business days for these to arrive.
Everything else
Compressors, refrigerants, ventilation fans, copper coils and electrical materials ship out for next-business-day delivery across the UAE.
Delivery fees
| Order contents | Delivery fee |
|---|---|
| Any order containing an air conditioner | AED 110 flat (covers the full order) |
| All other orders | AED 20 flat |
| Any order delivered to Abu Dhabi | Free |
Delivery fees are calculated automatically at checkout based on your Emirate and cart contents — no surprises at the door.
Coverage area
We deliver across all 7 Emirates: Ajman, Dubai, Sharjah, Abu Dhabi, Ras Al Khaimah, Umm Al Quwain, and Fujairah.
Order tracking
You'll receive an email confirmation with your invoice as soon as your order is placed. We'll message you on WhatsApp once your order is out for delivery. If you haven't heard from us within the expected delivery window, reach out anytime.
Questions?
WhatsApp us at +971 50 814 6571 or email info@botanve.co — we're here 24/7.